Warranty Policy2018-09-12T16:32:54+00:00
Off Grid Sports Handcrafted Custom Kiteboards & Wakeboards

Warranty Policy

  1. Off Grid Sports Ltd. warrants all products sold by Off Grid Sports Ltd. to be free of defects in material or workmanship for a period of twelve (12) months from the date of purchase unless otherwise specified on the product.
  2. If a product is found to be defective by Off Grid Sports Ltd. , Off Grid Sports Ltd. responsibility shall be limited to repair or replacement of the defective product. Off Grid Sports Ltd. will not be responsible for any costs, losses or damages incurred as a result of loss or use of product or damages incurred in shipping.
  3. This warranty is subject to the following limitations.
    1. The warranty applies only to Off Grid Sports Ltd. products purchased online from Off Grid Sports Ltd. or from Authorised Dealers and is valid for the original purchaser only.
    2. All products returned for warranty inspection must have a return authorisation which can be given over the phone or via email. Purchaser is responsible for return shipping and insurance. Off Grid Sports Ltd. assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
    3. Excluded from coverage under this warranty are the following:.
      1. Damage caused by misuse, abuse or neglect.
      2. Damage caused by rocks or any other impact related damage.
      3. Damage caused by improper installation of the footpads or accessories
      4. Normal wear and tear.
      5. Damage caused by anything other than defects in material or workmanship.
    4. Repaired or replaced products are covered for the remainder of the original warranty only.
    5. All warranty claims must be accompanied by the original online order or purchase receipt.
    6. Products are not covered by any verbal warranties.   In all cases this warranty policy will take precedence.
  4. All demo boards have a limited warranty of 16 weeks.
  5. All our boat wakeboards are for use behind a boat only.  Any misuse (such as on hard surfaces in wakeparks, etc) will void the warranty.
  6. To make a warranty claim please email info@offgridsports.com with a full description of the defects including photographic evidence after which further steps will be taken.